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  • Distance contract

Distance contract

Buyer

A customer who places an order through the website.

Seller

SIA EQUISOLV LATVIA
Reg. No. 40203553100
Legal address: Jēkabpils iela 12, Rīga, LV-1003

Website

https://equisolvbaltic.lv

Product/Service

Active biological supplements for animals.

General Terms

These Terms of Use of the Website (hereinafter – Terms) are an integral part of the purchase agreement for goods/services and define the rights and obligations of the Buyer and the Seller, the terms and conditions of delivery, order cancellation, product returns, refunds, and dispute resolution procedures.

The Seller has the right to amend, modify, or supplement these Terms at any time in accordance with applicable legal requirements.
Such changes take effect once they are published on the Website.

The Seller also has the right, at their own discretion, to change prices listed on the Website and/or introduce new paid services at any time.

The agreement between the Buyer and the Seller is considered concluded when the Customer:

  • selects the Products,

  • adds them to the shopping cart,

  • specifies the delivery address,

  • confirms their agreement to these Terms by checking the box "I agree to the Terms of Use" in the order confirmation window.

The order confirmation will be sent to the Customer's email address.

Delivery Methods

The Customer may choose from the following delivery options:

  • Delivery via Omniva or DPD "Pickup Paku Bode" parcel lockers throughout Latvia, Lithuania, and Estonia.

  • Pick-up at the Seller's store – free of charge.

  • Courier delivery – price depends on the distance and the country.

Delivery timeframes:

  • Delivery by courier and/or parcel locker is carried out within 3–5 business days after payment for the goods is received and an email or SMS confirmation has been sent to the Customer.

  • Pick-up at the store is possible the next day after payment and confirmation are received.

Important!
Delivery costs are not included in the product price.
To determine the exact delivery cost, add all items to the virtual cart and choose the delivery option — the system will calculate the cost automatically.

If the order contains several items that are delivered separately, an additional fee is charged for each delivery, with prior notice to the Customer.

Payment Terms

The Customer can pay for the order in the following ways:

  • by bank card;

  • by bank transfer to the Seller's account, indicating the order number.

Payment deadline:
The Customer must make the payment within 1 (one) business day.

The Seller undertakes to deliver the Products according to the delivery terms specified in the product descriptions.
In case of delivery delays due to unforeseen circumstances beyond the Seller's control, the Seller shall immediately contact the Customer to resolve the issue.

If the Customer notices that the delivered goods do not match the order, have the wrong size, color, or other discrepancies, they must notify the Seller immediately.

Return and Exchange Policy

Product returns, exchanges, and repairs are carried out in accordance with the Consumer Rights Protection Law of the Republic of Latvia (PTAL) and Cabinet of Ministers Regulation No. 255 "On Distance Contracts".

  1. The Customer has the right to cancel the order and return the goods within 14 days of receiving them by sending a written cancellation notice to the Seller by email: info@equisolvbaltic.lv.

  2. The cancellation form can be downloaded from the Website.

  3. The product must be returned in its original packaging and complete set.

  4. Goods can be exchanged for other products if they have not been used or damaged, and if their external appearance, consumer properties, original packaging, and labeling are preserved.

  5. The Customer must return the product to the Seller within 14 days after sending the cancellation notice.

  6. All return shipping costs are borne by the Buyer.
    Returns must be sent to: Jēkabpils iela 12, Rīga, LV-1003.

  7. Refunds will be processed using the same payment method as the original transaction.
    The Seller must refund the money within 14 calendar days from the date of receiving the returned product.

  8. The Seller reserves the right to refuse a return or withhold compensation if:

    • the product is damaged,

    • used improperly,

    • the original packaging is lost or severely damaged.

Dispute Resolution and Complaints

  1. All disputes between the Customer and the Seller will first be resolved through negotiations or written correspondence.

  2. If a dispute cannot be resolved amicably, it shall be settled in the courts of the Republic of Latvia, in accordance with Latvian legislation.

  3. Submitting a complaint:

  4. Complaints will be reviewed within 7 business days from the date of receipt, and a response will be sent to the contact address provided in the complaint.

  5. If the Customer disagrees with the decision, they have the right to use alternative dispute resolution options in accordance with applicable regulations.